Retail Operations and Special Project Manager

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Retail Operations and Special Project Manager

Key Responsibilities:

Strategic Planning and Growth:

Develop and implement strategies to drive profitability and growth in the company’s convenience retail business.
Analyze market trends and customer insights to identify opportunities for innovation and improvement.
Collaborate with regional and global teams to align local strategies with overall retail objectives.

Operations Management:

Ensure consistent execution of operational standards, including merchandising, pricing, and store presentation.
Optimize supply chain processes to ensure product availability and inventory control.
Drive operational efficiency through technology and process improvements.

Customer Experience:

Enhance the customer journey by ensuring high service standards and implementing innovative solutions.
Monitor customer feedback and implement initiatives to address concerns and improve satisfaction.

Team Leadership and Development:

Lead, coach, and develop retail site managers and teams to achieve business goals.
Foster a culture of accountability, collaboration, and continuous improvement.

Stakeholder Collaboration:

Work closely with franchisees, suppliers, and internal teams to ensure seamless operations.
Build and maintain strong relationships with partners to drive mutual growth.

Financial Management:

Monitor financial performance, including sales, margins, and costs, to meet business targets.
Develop and manage budgets for convenience retail operations.

Qualifications:

Bachelor’s degree in Business Administration, Marketing, or related field; MBA is a plus.
At least 8 years of experience in retail management, convenience store operations, or related fields.
Proven track record of driving business growth and operational excellence.
Strong leadership and team management skills.
Analytical and problem-solving abilities with a focus on data-driven decision-making.
Excellent communication and interpersonal skills.
Proficiency in MS Office and familiarity with retail management systems.

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