Customer Service Representative
- 05-11-24
- THB40000 - THB50000 per month
- Bangkok
- Permanent
- V-44942
Job Description
Customer Service Representative Key Responsibilities- Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues efficiently and effectively.
- Process orders, returns, and exchanges according to company policies.
- Maintain customer records by updating account information.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Follow up with customers to ensure their issues are resolved and they are satisfied.
- Assist in training new customer service staff and sharing best practices.
- Contribute to team efforts by accomplishing related tasks as needed.
- Receiving orders from customer and distribute to factories.
Qualifications- Bachelor’s degree in a related field.
- Proven customer service experience, preferably in a similar role.
- Familiarity with customer service software, databases, and tools.
- Strong phone contact handling skills and active listening abilities.
- Skills and Competencies
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to remain calm and professional in stressful situations.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Proficiency in written and spoken English.
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