After Market Services Manager
- 31-10-24
- THB100000 - THB150000 per month
- Samut Prakan
- Permanent
- V-44828
Job Description
Department: After Market Services Operations
Working Location: Samut Prakarn
Position: After Market Services Manager
Core Accountabilities- Steer and implement the service enhancement projects to deliver superior Customer Experience
- Drive and execute the Tool Service strategy / standards in the Marketing Organization
- Identifies and evaluates improvement potential and initiates change requests by considering the impact and providing feedback to the Global Process Management
- Accountable for achievement of defined performance level
- People management – Manage and inspire people engaged in day-to-day operations
- Steer the Lean transformation in the function across the network
- Drive the Lean transformation by active developing and implementing specific lean initiatives
- Educate and enable line managers to drive Lean principles and ensure business impact on local level
Additional Activities- Has the authority to drive change management and implement global standards /processes.
- Take ownership of the performance drivers and support target setting.
- Ensure access to Tool Service know-how, new technologies and processes.
- Make presentations in different forums on a Marketing Organization level.
- Manage, coordinate and steer the projects on a day-to-day basis.
- Participate in regional (Asia) projects and supporting global community.
- Master trainer in Tool Service processes & systems and as well for lean principles
Key Performance Indicators- Improve Service levels
- Productivity
- Quality of operations
- Create Transparency and culture of continuous improvement
- Deliver impact with change management for strategic projects
Qualifications- B.E/B.Tech plus MBA with 7 to 10 years of experience in operations / planning
- Has good commercial and Project Management experience
- Has good analytical skills
- Has a good exposure of Team Management
- Has good negotiation and communication skills in English
- Has good process and system (SAP/BI) know-how
- Has good experience in stakeholder management
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